General Terms and Conditions (GTC) /
Withdrawal Policy (Sec.5 GTC)

  1. Scope

    1. 1.1The following General Terms and Conditions apply exclusively for the business relationship between the customer and DEPARTMENTGREEN GMBH [GG&L].
    2. 1.2The General Terms and Conditions as amended at the time of concluding the contract is an integral part of the contract.
    3. 1.3We sell our goods exclusively to end users and only in normal household quantities.
  2. Copyright and intellectual property rights

    1. 2.1The contents of this website are legally protected. It prohibited to copy, distribute or use material protected under copyright, trademark or competition law or otherwise, especially texts, illustrations, graphics, software, videos, music, marks, logos and other corporate marks for commercial purposes without prior written consent.
    2. 2.2If contents are made available for download by GG&L, no rights of use exceeding the specific intended use on which the download is based will thereby be granted.
  3. Contractual partner and texts of the contract

    1. 3.1The contractual partner isDEPARTMENTGREEN GMBH, represented by its managing director(s) Nicolas Neuhaus, Nicole Bailly Gottlieb-Daimler-Straße 1
      D-63505 Langenselbold
      GermanyRegister court: Hanau, HRB 91307
      VAT ID no.: DE814215748
    2. 3.2Saving the text of the contract: we save the text of the contract and send you the order data and our GTCs by E-Mail. You can also see the GTCs at any time here. For security reasons, your order data is no longer accessible via the internet.
  4. Conclusion of the contract/ delivery terms

    1. 4.1The presentation of the products in the online shop does not represent a legally binding offer, but a non-binding online catalogue.
    2. 4.2By clicking on the button “Buy now” you place a binding order of the goods in the shopping basket, which represents the offer to DEPARTMENTGREEN GMBH.
    3. 4.3The confirmation of the receipt of the order follows immediately after you send the order.
    4. 4.4We can accept your order by e-mail through an order confirmation.
    5. 4.5The risk of damage will pass to the customer when the goods are delivered to the customer, otherwise when the customer defaults in acceptance.
  5. Withdrawal policy

    1. 5.1Right of withdrawalYou have the right to withdraw from this contract within thirty days without giving any reason. The withdrawal period will expire after thirty days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.To exercise the right of withdrawal, you must inform usDEPARTMENTGREEN GmbH
      Gottlieb-Daimler-Straße 1
      63505 Langenselboldor

      of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail).

      You may use the attached model withdrawal form, but it is not obligatory. You can also electronically fill in and submit the model cancellation from or any other clear statement on our website ( To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

      Download withdrawal form

    2. 5.2Effects of withdrawal:
      1. a)If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than thirty days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
  6. Payment

    1. 6.1The prices are in each case stated in euros including statutory VAT. As payment options, the customer will have payment by Paypal, payment by immediate transfer of funds or by credit card available.
    2. 6.2Payment by credit card is only permitted if the customer is at the same time the holder of the credit card. If you select this payment method, DEPARTMENTGREEN GMBH will be authorized to debit your credit card account when you order the goods.
    3. 6.3Delivery against the presentation of invoice may be made in special cases at DEPARTMENTGREEN GMBH’s own discretion. This especially requires that the delivery address, home/office address and billing address are identical and are located in Germany. The purchase price is due within 14 days of receipt of the invoice.
  7. Warranty

    1. 7.1We reserve the right to make deviations in structure and colour if these are inherent in the nature of the materials used and are customary in the trade.
    2. 7.2When enforcing warranty rights, reference must be made to the defectiveness of the item and, contrary to the return privilege (see Sec. 5) a notification must be given stating whether a replacement delivery is required.
    3. 7.3In the event of a warranty claim, the return privilege as described in Sec. 5 of these terms and conditions of contract will also exist.
  8. Assignment

    1. The claims against DEPARTMENTGREEN GMBH may not be assigned.
  9. Customer service department

    1. DEPARTMENTGREEN GMBH’s customer service department can be contacted under:Monday – Friday from 09.00 am-04.00 pm
      E-Mail: mail@ggl-online.dePostal address:
      Gottlieb-Daimler-Straße 1
      63505 Langenselbold
  10. Final provisions

    1. The law of the Federal Republic of Germany to the exclusion of UN Sales Law will apply.
  11. Retention of title

    1. 11.1The goods delivered shall remain the property of DEPARTMENTGREEN GMBH until the claim against the customer existing under this sales contract has been settled in full.
    2. 11.2The customer is obliged to treat the goods carefully during the existence of the retention of title.
    3. 11.3It must notify DEPARTMENTGREEN GMBH without delay of a change of possession of the goods as well as a change of address.